Customer Succes Manager - Rotterdam

Here is a clear, structured English version of your new vacancy. It is aligned with a commercially driven SaaS environment and avoids sounding support focused.

📍 Amsterdam | Hybrid (4–5 days office)
🌍 International SaaS Environment
💼 Customer Success
💰 €50K base | Growth path toward Lead

Customer Success Manager

We are hiring a Customer Success Manager to support and grow a portfolio of approximately 20 customers within a fast scaling SaaS company.

This role combines onboarding, implementation, relationship management, and commercial awareness. You will play a key role in customer adoption, retention, and continuous improvement of internal processes and product feedback loops.

This is a hands on, ownership driven role for someone who enjoys working closely with customers while contributing to broader company growth.

The Role

You will manage the full post sales lifecycle of your accounts, ensuring smooth onboarding, strong adoption, and long term retention.

Your responsibilities include:

• Leading onboarding and implementation processes
• Managing and developing a portfolio of ±20 customers
• Acting as the main point of contact for your accounts
• Advising customers on best practices and product usage
• Identifying growth and expansion opportunities
• Providing structured feedback to Product and Operations
• Contributing to improving internal processes

You are proactive in spotting opportunities and solving issues before they escalate.

What We Are Looking For

• 2+ years in a client facing role such as CSM, Account Management, or similar
• Experience in SaaS or a digital product environment
• Strong communication skills and confidence in customer conversations
• Structured, organized, and process oriented
• Commercially aware with a growth mindset
• Fluent in English

What You Get

• €50K base salary
• Hybrid working setup with 4 to 5 days in the Amsterdam office
• Direct impact in a growing SaaS company
• Exposure to process optimization and product thinking
• Clear growth path toward a Lead Customer Success role
• Ambitious and driven team environment

If you would like, I can also create:

• A shorter LinkedIn optimized version
• A more performance driven, scale up style version
• A version tailored specifically for the Dutch market
• A sharper, more senior toned version

Let me know what positioning you prefer.