Customer Succes Manager - English Speaking

📍 Amsterdam (hybrid) | 🌍 English-speaking | 💼 SaaS | 💰 €60–65k base + OTE (≈2 months)

We’re hiring A Customer Success Manager to join a fast-growing SaaS scale-up operating globally.

You’ll manage complex, international accounts, drive renewals and expansion, and act as a commercial sparring partner for your customers.

This is not a support-heavy CSM role.

This is about ownership, sharp communication, and commercial impact.

The Role

You own the full customer lifecycle for mid–large international accounts.

Your day might include:

• Leading QBRs with senior stakeholders
• Driving renewals, upsells, and expansions
• Advising customers on adoption and value realization
• Running commercial conversations backed by data
• Working cross-functionally with Sales, Ops, and Product
You’re expected to spot revenue opportunities, not wait for them.

What You’ll Do

• Own onboarding → adoption → renewal
• Build strong, long-term customer relationships
• Lead executive-level conversations
• Identify and close expansion opportunities
• Use data and insights to drive value and revenue
• Act as a trusted, commercially minded advisor

What We’re Looking For

• 2+ years in a client-facing role (CSM, AM or AE)

• Experience managing complex SaaS accounts
• Comfortable with commercial responsibility
• Strong executive communication skills
• Structured, analytical, and sharp
• Business-level English

What You’ll Get

• €60–65k base + OTE (≈2 months salary)
• High ownership in a scaling SaaS environment
• Hybrid setup (Amsterdam-based team)
• Strong learning curve and exposure to global customers
• Smart, ambitious colleagues who value clarity and impact

Apply now if you see yourself in this!